Terms and Conditions

DISTANCE SALES CONTRACT

This contract has been issued in accordance with the regulation on the application procedures and principles of distance contracts published in the Official Gazette of 13.06.2003, number 25137, and has been arranged in accordance with the obligation to conclude a contract for sales via the Internet, and the articles are as follows:

ARTICLE 1- SUBJECT

The subject matter of this contract includes the rights and obligations of the parties in accordance with the provisions of Law No. 4077 on Consumer Protection and the Regulation on the Application Principles and Procedures of Distance Contracts in relation to the sale and delivery of the product sold by the SELLER to the BUYER, whose qualifications and sales price are specified below.

ARTICLE 2.1 - SELLER INFORMATION

Title: Efek Eğitim Ekipman ve Yazılımları – Kenan GÜLER www.portpuzzle.com

Address: Kugim - Yahya Kemal Beyatlı Gösteri Merkezi Halkalı Merkez mah. Fatih cad. No:1 34295 Küçükçekmece / İSTANBUL / Turkei

VD. Halkalı

VN. 41844159862

Phone: +90 542 778 9953

E-mail: info@portpuzzle.com

 ARTICLE2.2 - BUYER INFORMATION

A person who is a member of the Portpuzzle.com shopping site as a customer.

Address and contact information used for guest purchases, whether or not you are a member, will be used as a basis. 

ARTICLE 3- PRODUCT INFORMATION SUBJECT TO THE CONTRACT

It consists of the type, quantity, model, model, color, quantity, sales price, payment method, information at the time the order is finalized

ARTICLE 4- GENERAL PROVISIONS

4.1 - The BUYER declares that he/she has read and understood all the preliminary information concerning the basic characteristics, price and method of payment and delivery of the product(s) subject to the contract referred to in article 3, and that he/she has provided the necessary electronic confirmation.

4.2 - The product(s) that are the subject of the contract will be delivered to the BUYER or to the person/organization at the address indicated by the BUYER within the period specified in the preliminary information, depending on the distance of the BUYER's residence for each product, provided that it does not exceed the legal period of 30 days. This period may be extended by a maximum of 10 days with prior notice to the BUYER.

4.3 - If the product is delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for the failure of the person/organization to accept the delivery.

4.4 - The SELLER is responsible for delivering the product subject to the contract intact, complete, in accordance with the qualifications specified in the order and with user manuals.

4.5 - For the delivery of the product covered by the contract, the signed copy of this contract must be delivered to the SELLER and the price must be paid using the method of payment preferred by the BUYER. If, for any reason, the price of the Product is not paid or is canceled in the bank records, the SELLER shall be deemed to be released from the obligation to deliver the Product.

4.6- If, after the delivery of the product, the bank or financial institution does not pay the price of the product to the Vendor due to unfair or illegal use of the credit card belonging to the BUYER by unauthorized persons in a way that is not caused by the BUYER, the product must be sent to the Vendor within 3 days, provided that it has been delivered to the BUYER. In this case, the cost of transportation shall be borne by the BUYER.

4.7- If the SELLER is unable to deliver the product under the contract on time due to force majeure or exceptional circumstances such as weather conditions that prevent transportation, interruption of transportation, he is obliged to inform the BUYER. In this case, the BUYER may exercise one of the rights to cancel the order, to replace the product subject to the contract with a precedent, if any, and/or to postpone the delivery time until the preventive situation disappears. If the Purchaser cancels the order, the amount paid will be returned to him in cash within 10 days.

ARTICLE 5- RIGHT OF WITHDRAWAL

If the product purchased by the BUYER through our website is defective, it is a condition that the product must be notified within 7 days at the latest from the date of delivery by e-mail address info@purtpuzzle.com or our line +90 542 778 9953 and the product must not be used within the framework of the provisions of the relevant article. 

In the case of exercising this right, it is obligatory to return the sample of the cargo delivery report stating that the product delivered to the 3rd person or the BUYER was sent to the SELLER. Following this information, the defective product that you will deliver to us with the cargo company will be replaced with a new one.

BUT (IT IS AN UNCONDITIONAL CONDITION THAT THE PRODUCT IS SENT BACK ONLY WITH THE CARGO IT WAS SENT.

And before the product is sent, approval must be obtained from +90 542 778 99 53. Otherwise, the fee arising from the different cargo company sent will not be covered by our invoice company and the product will not be received and will be returned to the sending address)

If the defect of the ordered product is caused by the customer's use or if the product has been used within the 7-day period, the product cannot be returned and exchanged.

With regard to the conditions for returning and exchanging the product, it is necessary to apply the provisions of Law No. 4077 on Consumer Protection.

Consumer Arbitration Committees and Consumer Courts of Küçükçekmece District of Istanbul Province are authorized to perform this contract up to the value announced by the Ministry of Industry and Trade.

In case the order is finalized, the BUYER shall be deemed to have accepted all the terms and conditions of this contract.

 Anyone who makes a purchase in our store is considered to have read and accepted this contract.

Member Information : The member must enter complete and accurate information. For delivery, it is mandatory to enter the phone number and tax number (for orders placed from within Turkey, Turkish ID number for Turkish citizens). This information is required both for security and due to legal obligation.

Pricing Policy : All prices of products sold in our store are determined by our store according to the rules of free economy. This includes label price, sales price and discount price. No one, including the customer, product manufacturer, importer or distributor, has the authority to force us to change the price. Clerical errors are exceptions.